Popular with consumers and small businesses alike, Sendle is a private courier based in Australia that specializes in parcel delivery at low, flat rates. They also recently launched in the United States, although online USPS shipping software still provides an overall better deal.
Overview:
Sendle is quickly growing in popularity amongst consumers and E-commerce businesses in Australia. In addition to delivering parcels throughout the country, Sendle also provides international shipping services at competitive rates. Each of their subscriptions also features free pick ups, package tracking, and built-in shipping insurance. Users can create a free account with their “Standard” subscription, which is perfect for everyday consumers sending a small amount of parcels. E-commerce businesses will need to spring for the “Pro” subscription in order to access their API. Customers should note that their flat-rate prices are lower for higher subscription tiers. Sendle’s prices are higher than the Australia Post. However, they offer better perks for E-commerce businesses shipping parcels, such as free integrations with most major marketplaces and shopping carts like eBay, WooCommerce and more.
Highlights:
- Three levels of subscriptions: Standard, Premium, and Pro
- “Standard” subscription is their free account, ideal for every consumers
- “Pro” subscription includes their API solution (minimum 200 parcels per month)
- Integrate with major marketplaces and shopping carts such as eBay, Shopify and more
- Picks up from over 90% of Australian addresses
- Contact form available on their website
Hayley
DO NOT USE SENDLE!!!!!! Absolutely USELESS!!! My parcel has been sitting at a depot in Australia for 15 days apparently its awaiting pick up by international provider. I have asked if I can pay more money to get it here quicker but no response
Debbie
I have used sendle for the past few years and when they are good, they are fantastic but when they are not they are a dismal failure and a nightmare to deal with. The convenience of using them is just not worth the damage it can do to your business.
Like most of the reviews here, my latest experience is appalling. Packages not picked up, unhelpful “help, customer support” with automated responses and promises of escalating with their partner companies. Which amount to nothing. In the end I contacted the Courier company directly, which was not much better. Although, they did inform me that they had received an inquiry from sendle on the 5th. The 5th was 7 days after it should have been picked up. It was 7 days before they had even contacted the courier company despite telling me they had been doing so for the past week. The next package I tried to send had the same fate. I was also told I was free to drop it off at their drop off point or cancel it all together and use another company. Using Aus. Post was something I should have done at the beginning of the whole drama.
Julie Miesen
Your service is abominable!
Inayat
I must say it was an absolute nightmare from start to finish. I am writing this review to express my extreme dissatisfaction with their services and to warn others about the poor quality of their courier service. They dont pick orders. Worst company just dont use them
Karen
I’d leave a zero star rating if I could.
After chasing my parcel which SENDLE took 5 weeks to deliver, within Australia, there was no reason given for the delay despite the sender lodging an investigation.
It was delivered today by COURIERS PLEASE for SENDLE
As usual the driver threw the package containing $87 of product in a glass bottle from my gate onto my tiled porch.
I saw him do it and called out to stop, but he fled. I then lodged my third driver complaint this year, for the same behaviour with COURIERS PLEASE. There is never any outcome, just excuses and usually a demand for my camera footage.
I was then sent an email from SENDLE asking me to rate them. I did this and tried to submit it and their site refused it indicating I had not filled out 1 box with drop down options. No matter what option I chose it wouldn’t accept any, so I couldn’t submit my feedback.
I then tried the online chat which also blocked any requests for help or a contact option.
I have camera footage, photos and screenshots of today’s dual company substandard service and damage. This time I’m going to see what government department oversees these 2 companies trading in Australia and lodge an investigation.
Avoid using them both, it’s a costly time consuming choice.
Michael
They are absolutely useless, twice I have had go to their depot to pick my item up, they say it is on board for delivery but it never is. I will advise my senders not to use them.
Bloody Unhappy
If I could give zero stars I would.
They constantly fail to rectify their poor service.
avoid like the plaque.
You can not speak to anyone in person or on the phone.
They get there work sub contracted off other delivery businesses because they must be cheap.
They automatically class your delivery as authority to leave at delivery destinations from sub contracted deliveries from sellers of Ebay.
You as the buyer have no control and your items you have ordered and pay for get left at an unattended address against your request and repeated attempts to have this redelivered or held for you to collect. They do not care, we are just a quick cheap dollar to be made with zero responsibilities and zero ramifications for their non action
Brendan
I am totally fed up with Sendle after using it for 3 months for my small business. At least half of my online orders have had 2 week of delays in processing the pick up/delivery. Currently I’ve got a large order that is potentially lost after sitting at the hub collection for almost 2 weeks. It is not worth risking your new business’ reputation using Sendle. It has been the most disappointing and frustrating experience ever and will be looking to switch to another delivery service.
P.P.
Brenden – I suggest that you try to contact the Sendle – Customer Service Manager – Paul. He was helpful during my recent problems with Sendle.
Stressed Customer
I have had so many frustrating issues with Sendle and they have really hurt my small business. Their lack of care and support is astounding. From lost parcels, no pick up, no accountability for months to the latest disgraceful event of charging me thousands in ‘adjustment ‘ charges with no supporting evidence as to why.
I have requested a breakdown of these charges so I can double check, yet they say they are unable to! What?! You can take my money but give me no reason? Emailing for 3 weeks about this and keep getting told they are ins me to supply me with this information! So you can just just take money and not tell me why?
And when they add these charges, they don’t even do you tge courtesy of letting you know. Completely in the dark. When I happened accidentally across an adjustment charge – and had one investigated – it turned out they had scanned 2 boxes and what should have been 3 kilos was 18 kgs and they charged me for that. They’re mistake and just took my money. Now they are back charging me 1000 and can’t tell me what this is for.
This is an absolute scam. They are thieves and will not support you.
I am utterly disgusted at not only the taking of money for no reason, but the responses of we just can’t supply that to you’ has left me stressed and outraged. No phone numbers available in Sydney – I wonder why – and no support to genuine concerns. Save your health, your money and sanity and go elsewhere.
Margaret
Very disappointing did not receive parcel after saying I did it was obvious the driver left it and I live in a large apartment block yeah right so it was left, after 5 business days there system is to interview the driver on day 3??? No accountability.
Johnny
Piece of shit company. Has now ruined my small business. Since they partnered with eBay I was thinking good but now the bastards did not deliver an expensive good and the buyer is very unhappy. Now had to refund them and close my eBay account.
Pete
I WOULD DETER ANYONE OR ANY BUSINESS FROM USING THIS SERVICE. Their so called – CUSTOMER SERVICE is practically non existent ……. I have been deterred, mislead, & deceived by this inferior company. I have tried to contact a manager several times to discuss about several issues – but no manager has had the decency to reply back to me. Therefore, I am about to cancel my Sendle account. How do these companies survive ??? ……. Survival of the fittest.
Pete
RE: MY POSTED SENDLE REVIEW (Jan13) ……….. “I WOULD DETER ANYONE OR ANY BUSINESS FROM USING THIS SERVICE” – UPDATE 5th March 23: A Sendle Manager has been in touch with me several times & has finally resolved this issue.
tony
apparently attempted delivery at a medical centre x2 (which was open from 7am- 7pm.
after 2nd “failed attempt” contacted Sendle, to enquire- no resolution. I requested them to ask driver to call me. no attempt. since then, using the useless widgets +- emails on their website are non-responsive
They’ve now said they can’t REDIRECT (because I’m no longer going to be working at that workplace for the next 2 weeks, and need the parcel for a trip in 2 days time. (NB, this was ordered 3-4 weeks ago)
Oly
I sent a parcel (vintage corningware), their driver ran over it and it arrived to the buyer in pieces! Buyer sent me the photos (tyre marks over box, corningware smashed in pieces despite double bubble wrap and stuffing in box) I forwarded the pictures to them. The parcel had $100 insurance which was the cost of the item so I claimed it from them and they said I should have a refund within a couple of weeks. I got the refund to the postage costs (roughly$15) back to my credit card in 2 days. The $100 refund however has not happened, despite numerous assurances that it will be in my bank account ‘this week’….3 months+ later still no refund! They initially sent me ‘proof’ of refund deposit which was not much more than a piece of paper with my name on it (!!??) and they kept asking for me to check with my bank and it’s not their issue???! After at least 8 emails they agreed to check on their deposit, it turns out they lost my bank details and the initial ‘deposit’ “came back to them as the account details must have been wrong”. So I sent the details again (why can’t they get it from my account sign up?). 2 months since the resending of details, still no refund. Only a weekly email from an overseas polite and apologetic girl who clearly has no control over their ABSOLUTELY INCOMPETENT accounts department. They clearly have no intention of refunding anything I think, so they’ve employed someone to send continuous apologies. It will cost them way more than $100 in loss of business and reputation, mucking around over $100. Disgusting! I’m refunding my buyer as I feel bad for them but this should not be a cost for me to wear. How are these clowns allowed to do business like this? ebay has made money from the sale, I’ve lost nice corningware and some poor soul is $100 out of pocket. Lets not mention the cost of the 3 month frustration having to deal with crooks.
Additionally their sendle application dashboard is quite substandard. It does not include basic functionality such as account statements nor does it accurately reflect parcels sent but that’s a separate issue. You get what you pay for I guess. Cheap postage costs horrible outcomes. I’ll be reporting them.
Arry
Garbage, absolute trash service, Do not waste your money.
Paid $30 for express postage and driver driver does not attempt delivery on Friday, and i just received an email saying driver could not get access to apartment!!!
Piyush
What a terrible and shocking service. The parcel is not delivered to metro Sydney for over 1 month (SY5T82J). It clearly mentioned that this is a business address and they tried to deliver outside business hours twice. How could they not realised in the first instance that it is business address?
I have contacted the customer service (only chat – no phone) at least 5-7 times. Each time false promises to escalate and delivery date within 1-2 business days with no follow through. I wish I could give them less than 1 star. Never ever use them again!
Deb Thwaites
I run an ebay store and over the last 5 weeks have had issues with at least 50% of my packages. Taking days to be collected, collected items not being scanned, items being collected but not scanned, items not moving through the system and being declared lost but compensation refused.
They ignor all my correspondence, until I told them I was taking the complaint to the Postal Ombudsman. They have been running around me all day trying to fix things, but I told them they can deal with the Ombudsman.
This unreliable service is damaging my ebay business. I will be contacting ebay to advise the issues.
If you want to keep trying to [email protected] usually gets a response after 5 or 6 emails, but it does give you a paper trail.
Reading these reviews, I’m glad to hear that it’s not just my parcels.
Gail Capson
I just want to give a BIG SHOUTOUT to Sendel im so glad I found this company, I’ve never been sorry, the web sight is easy to navigate, it’s quick and easy, and the shipping speed is AMAZING!! grateful for the cost of shipping through you much cheaper than Post Office, thank you for all you do to help seniors like myself. You guys Rock!! 🥰🤷♀️🙋♀️
Chez Christian
Once you pass the initial set up…you cannot find better. I dropped by real estate For Sale Sign in Monterey on Wednesday and the recipient received it on Friday in San Diego with my cost of $4.44. You guaranteed you that cannot bit that price,
John stevens
This business will ensure your shipment is late, damaged or never arrives. An appaling backloading courier aggregator. Doesn’t actually own any vehicles. Books the cheapest rate through other companies to ensure your parcel is last out of the depot.
Iain mcswan
Don’t even bother with these guys, they didn’t pick up my parcel for two weeks from the drop off point then stuffed up delivery aswell. Was due on the 6th june and now the 17th june and still not delivered. Sendle is a ridiculous operation and obviously has no idea about logistics.
Eliza
The worst courier, after reading the above or below reviews, it has become very clear this is one of the worst courier, around I was waiting 7 days for a package to be collection I had contacted them via there support live chat morning and afternoon regarding the order and was told it was to be picked up that day, however that was not the case, it was only when i told them I would never be using there services again they did something, (Not much a refund for the shipping) however I also had to ask for the refund. I would recommend a different courier 1 million times DO NOT USE
Chez Christian
Cannot change or update your phone for CCS payment to our main office line that does take texting. And when entering zip code or city for receiver, does not work. And base on all the review, you pay for what you get.
KL
Shody customer service only interested in blaming the drivers from their 3rd party network. Exposed with CCTV footage the drivers were lying about collection, sendle didn’t care or have an escalation process. 1 out 16 parcels collected correctly. See ya sendle! Will be moving on thanks
Peter
A brilliant marketing company that appears to be run by a bunch of politicians. Don’t even come close to delivering the service they promise they will…. it’s all lies. Communication and customer service is awful… it’s like dealing with a belligerent two-year-old child.
Greg Thompson
Sendle website claims ‘best customer support’ …correction, read that as ‘worst customer support’.
C
Very disappointed in Sendle. Delay tactics for a lost package meant an angry customer, lost money, and product.
I used Sendle via Ebay to send a package. I dropped if off on the 10th with an expected 3-5 day delivery time.
By the 17th the customer was annoyed at the delay. I escalated to Sendle and they said it would be picked up that day. I ran (literally) down to the delivery hub to see what the status was and it was no longer there – some courier had picked it up.
By the 23rd, when tracking still indicated ‘at the hub’ I re-escalted and they opened an investigation. I checked daily and was told by March 2nd they’d have a resolution. On March 2nd when I chased, they said they just started an investigation and updated the tracking. Part of that was to email the customer asking if they got it, and also re-re-asking the Hub if it was there. Literally the first steps that should be occurring. Oddly they asked me the race, gender, appearance of the courier that picked it up…They were clearly grasping at leads.
The disappointing thing is, since the customer was already annoyed, or the Sendle email went to spam, and did not respond Sendle assumes it was received and does not pay out the insurance claim.
L brown
NEVER USE SENDLE OR COURIERS PLEASE , both are the worth
Sendle has automated Responce to complaints , an lie that items are being returned to send , eventho parcel was deliverd to … wrong name , wrong address , wrong state , an wrong ph number , refused compo , 500 item , later offer 100,
, it’s still ongoing , 16 day so far an item not found or delivered,,
Couriers please , broke 2x $1000 French imported Chandaliers, they did compensate tho , but I was left with the problem of importing 2more , at least they had a ph number to call , unlike SENDLE , who are a total SCAM AN A JOKE
Andre
We used Sendle for 4 years for 99% of our ecommerce parcels (except remote and PO Boxes we did Aus Post) and only had one pickup issue in 4 years. It was anew driver and he worked it out after a day or two. Happy with them.
Christo
We closing in on nearly 4 weeks with the parcel not picked up?????
SM88P9H
and
SDKYSSG
Im getting verbally abused by the recipients and there is nothing I can do?
Every time I just get the same response that it has been escalated but I can’t believe there is still no action taken here???
What can I do???
Alex
Worst service ever! Don’t use this for your business. It will drag you down. Doesn’t come for pick up and no one answers from customer service. Wasted my entire week waiting for the driver until I ended up cancelling it. Will never use this again.
bill
Do Not use Sendle, the worst company to deal with. Pay more and use another, trust me.
Cheyenne C.
Signed up for sendle impulsively because I noticed how cheap sending parcel is, I added my card information (silly me) and noticed charges THE DAY OF on my bank account from Amazon. Quickly deleted my card information and account from this site and haven’t had a problem since. If you consider using sendle, please please please be careful!
Malcolm
I booked a collection from my house – 8 business days later and 3 chasings they suggested I cancel the task and drive it to the closest drop off centre – 21 kms down the road.
Now it has been sitting with BP Heatherbrae (Sendle designated drop off location) for 12 workdays. I have been chasing every day and been promised a manager will phone me to no avail.
Seriously the worst company I have ever dealt with!
This company will not be around for long – save your time and sanity and use Australia Post.
JR Black
I work and live in a large complex that has a reception that is attended during business hours. This means that deliveries can be made even when I am not there. This usually works well and even AusPost can get it right.
I recently made an online purchase only to find that it had been given to Sendle / Couriers Please (I cant work out which does what) for delivery. I knew that I would be away for a week but naively thought that a courier would be able to work out how to deliver an item to a reception area. No such luck.
Sendle/Couriers Please made one attempt to deliver the item apparently couldn’t work out how to deliver it to reception and sent me a sms to tell me to collect the item from a depot “within five days” or else the item would be returned to sender. I am not nearby – I cant get to the depot in five days.
Impossible to contact the courier – I get a “we are very busy at the moment, but will try and get back to you” type message.
So now, the item will hopefully be returned to the sender. I will have to arrange with the sender to send the item back to me (using AusPost this time).
This is not the first time that I have had a problem with this mob. Had I known that they were the preferred courier I would have either instructed the sender to use AusPost or I would not have made the online purchase.
I would not recommend using Sendle/Couriers Please under any circumstances.
More than a week of trying to contact Sendle and so far no response – its like there is nobody there – difficult to understand how to get assistance at all.
And: No the parcel has still not been received. Right now, I dont even know where it is or how to get hold of it.
Dan
AVOID SENDLE
Sendle has zero customer service
They have just “lost” 4 parcels that I sent to various customers.
No refund or reimbursement
No way to speak to a Sendle employee
Will never use again
Jack
Sendle receive nothing
Sendle are cheap because they use minimal staff and automated customer responses to void customer contact.
Expected to receive a low value item, can’t believe the following actions would be viable,
I believe this is an automated delaying tactic in the hope the item will show up, if not good luck if you can get Sendle to compensate READ THE REVIEWS
Now Day 16 and still another 3 days to completed of investigation
Day 10 Investigation launched
Parcel has been reported as not received. We have started an investigation and depot search. National depot searches may take up to 5 business days to resolve. Further updates will appear real-time on this page.
• Investigation launched.
• Carrying out initial internal checks.
Completed
• Interviewing the drivers and searching the local delivery vans.
Completed
• Conducting searches of all loading bays and transit cages at the local depot.
Completed
• Conducting searches of all national and regional depots around the country.
Up to 2 business day
• Final checks with the receiver before concluding the investigation.
Day 4 Parcel Measured Parcel volume and weight checked on
Day 2 In Transit Parcel in transit from Sydney Brisbane
Day 2 In Transit Parcel processing at depot
Day 2 Pickup Parcel picked up
Day 1 Ready to Sendle Parcel order created.
Sendle uses Fastway and Couriers Please to deliver so not really an fully operating courier company.
Avoid all dealing with this company and anyone who uses this company or if a buyer only use Paypal so you can get your money back.
Yousif
Delivery driver stole/lost my $900 value gas heater and sendle refused to compensate me – WORST EXPERIECE EVER
S4V6Y6B – Sendle driver picked up my expensive gas heater, after I paid delivery fess + extra for insurance cover.
1 week later, no Tracking and no word of heater.
When questioned Sendle (no phone support, but rather incompetent support from overseas call centre), they firstly denied picking up the heater.
When produced security camera footage, they turned around to mention that the parcel was picked up and delivered already.
They updated their tracking manually, but forgot to manufacture the details properly, so they showed that the parcel was picked up from VICTORIA and delivered to SYDNEY in 3 hours.
They finally refused to honour the insurance cover I have paid for.
I am out of pocket total of $700 + hours of frustration and time lost in following this up with no result and no one to answer for that.
DO NOT DEAL WITH SEDNLE, AND SAVE YOURSELF THE COSTS + POTENTAIL LOSSES.
Elina Curry
3 parcels was picked up at the same time 7 December all of them was going to the same address, 2 of them lost, and 1 still not delivered, maybe lost too. They launched investigation after few email enquiry, in every single email they promise how customers important to them, they will improve their service. Another parcel picked up 2 December still not delivered, they launched investigation for this too. Hopeless! They just lost me like a customer, I will go to Australia post, more expensive, but at least I can talk with someone. Sendle doesn’t have phone, only enquiry throw site. So if you want collapse ruin your business, this is way to go -use Sendle. I wish here will be minus 0 stars.
Shad
Completely unreliable. Not contactable by phone, only email to people who tell lies. Waited 4 days for a package to be picked up, was promised the world but was delivered nothing. Avoid.
Brice
These blokes pick up for free and deliver your parcels all throughout Australia! You can also track your packages and they’re all protected with insurance. Definitely recommend giving them a go.
Bluey
This is a fake review
Patti
Best shipping solution for your eCommerce biz in Australia, it’s a bit more expensive but a great alternative to Aussie Post!