A publicly traded company on the New York Stock Exchange, Stamps.com is an enormous conglomerate with scores of subsidiaries. In a nutshell, it is a monthly subscription service that allows you to print USPS postage from home. Stamps.com also has a large variety of marketplace integrations, allowing users to import orders from any store they are selling from. Examples of such integrations include 3dcart, eBay, Magento, Volusion and more.
Overview:
While they are one of the largest USPS postage providers in the world, Stamps.com isn’t the best solution for your E-commerce business. They frequently advertise that you’ll get the “lowest USPS rates” if you sign up with them. However, their USPS discounts only reach up to 40% off of domestic shipments. There are other shipping software solutions out there that will give you more than double this discount, so we suggest doing your homework.
Feature Overview:
- Discounted USPS rates, up to 40% off
- Easily purchase stamps for your mail and shipping labels for your parcels
- Automatically import your orders from nearly every marketplace
- Use one simple dashboard to manage and ship all your orders from all your stores
- Browse more features
Highlights:
- Free 4-week trial version
- Get $5 in postage and a free USB-powered shipping scale when you sign up
- All the top direct thermal label printer brands are compatible
- Free telephone support from live customer service representatives
Not sure if Stamps.com is right for you?
To explore some cheaper, easier options, check our guide:
Reese
Used Stamps.com for almost 15 years and paid quite the price. Monthly fees and then fees for services and fairly nonexistent customer service. Had to do all the work when anything went wrong and chase down refunds. After switching to a new provider I realized how much money and time I wasted on Stamps.com and I am glad their software didn’t work on my Mac so I was forced to leave.
Maria
Stamps.com has been the worst ever in the last 6 months. The glitches are just about every other time we print mail. They won’t refund for their glitches. The reprint button works half the time. They often glitch and double charge, then what you to spend another 60 cents to send a refund request. Then will label it denied and give a vague reason and not explain what then even mean. I have used it for 7 years now and spending around $3,000.00 a year , so I would say we are a frequent shopper.
Carol
I’ve had this lousy service for at least 10 years and want to switch but unfortunately they own the nearest competitors. The glitches are increasing and getting worse and customer service is outside the US with people who are impossible to understand. I can’t take it anymore.
Aaron
The savings on the stamps was definitely 1/2 price. Shipping was quite quick .
Aaron
I ordered 10 books of stamps on 11/4/22 and within 4 days my stamps arrived neatly stacked and packed. Appreciate the fast service. Definitely a good deal.
Aaron
I ordered 10 books of stamps on 11/4/22 and within 4 days my stamps arrived neatly stacked and packed. Appreciate the fast service.
High Jaboner
I am not a business. Frustrating offshore CS call center
Patty
BEWARE!!! Ordered collector stamps by mistake. Opened one end because that was only way to view the stamps, they returned them to me after I tried to return them for regular stamps and BOTH ends were opened, I only opened the one end, they would not accept them back because “they were opened”. Someone within the company opened the unopened end to say they were “opened”. Needless to say they will not accept the stamps back so I am stuck with them! Super bad customer service! In process of trying to find the CEO contact to take problem higher up the chain. Never will I use stamps.com again and will get the word out they do business unfair and their customer service sucks!!!
Jane S.
I agree with many of the reviews here. This company registered me for an account. I do not know how that happened as I do not own a business and I rarely use stamps. But they had my credit card information and they have charged me over $500 for this service that I have never used. They began emailing me three months ago because my credit card was cancelled due to fraud. I had no idea who they were. I called them and told them I thought I bought a sheet of Jon Oliver stamps from them in 2020 but they told me they do not sell stamps. In that case, I HAVE NO IDEA HOW I WAS REGISTERED FOR THIS COMPANY. They have refused to issue a refund. I see that others have been inadvertently registered by this company which I am sure they do to TRICK people into signing up. They also told me when I called yesterday that I do not owe the amount they were unable to charge but now I am told that they only deducted $14.99 and that I still owe over $70. I do not know how this company can exist. How do I complain to a source that can do something about this?
Gale
It’s time for a class action lawsuit
Patty
I agree we need to get a class action lawsuit on these people, they are a fraud!
Patty
I have even been looking for HQ or CEO contact and can’t find it. I know ceo is Nathan Jones from shipstation but cannot find a phone number or email for him. That says a lot about a company when you can’t discuss your issue with higher up authority!! Ripped me off and I’m not very happy!!
Thomas McGinnis
if creating an account with stamps.com. Be wary
I inadvertently registered with them.
Never actually use the service.
Have been trying to cancel my membership for several months now they continue to draw from my bank account each month.
Their customer service informed me they cannot find my account, yet they keep making monthly withdrawals.
Have had to put a hold on my credit card.
This appears to be a scam.
My money is probably going directly into Nancy Pelosi‘s husband‘s bank account.
Damon
Yeah sure, that’s where your money is going. Who you going to blame next for your inability to cancel a subscription.
Patty
Serious Damon!! U must work for these frauds!
Thomas McGinnis
Use caution !
if creating an account with stamps.com.
I inadvertently registered with them.
Never actually use the service.
Have been trying to cancel my membership for several months now they continue to draw from my bank account each month.
Their customer service informed me they cannot find my account, yet they keep making monthly withdrawals.
Have had to put a hold on my credit card.
This appears to be a scam.
My money is probably going directly into Nancy Pelosi‘s bank account.
KRISTEN JONEs
User since 2001. 22 years of problem free user experience. Can’t do better than that!
Paul Goldstein
We have freed ourselves from the abomination that is stamps.com. Their customer service is non-existent. Stamps.com is as bad as it gets.
Gale
I’m with you, Paul! I paid months and months to them while trying to unsubscribe. It was awful. I got so ripped off.
George Vollema
Their rates are same as a free service and we pay $18.00 per month. They advantage is we also have UPS as an option. I use their app and have constant issues with it. You can only call their support as they refuse to answer an email with anything but “call us”. I would appreciate a much more flexible and available customer service for all the problem I have had.
Rob W
Shipstation is $9 per month for 50 or less mailings. Excellent customer service!
Robert
Pure corporate CRAP
Demo is surely missed.
Morons
April
They never provide the option for a basic account, and it was unclear that there is an trail period and monthly fee would be $17.99 either, at least I DO NOT RECALL. The whole 2 months there is no activities so I reached out asking for a refund on $17.99 since it wasn’t clear when sign up, and they REFUSED.
EVERYONE, just go to USPS.COM for your need, it is much straight forward and you deal with the post office directly.
Gale Taylor
I had the exact same experience. I’ve been forced to continue a subscription I didn’t sign up for.
“They never provide the option for a basic account, and it was unclear that there is a trial period and monthly fee would be $17.99 either, at least I DO NOT RECALL. The whole 2 months there is no activities so I reached out asking for a refund on $17.99 since it wasn’t clear when sign up, and they REFUSED.”
Dave Galliher
Garbage is bad, this is 10 times worse. I would most certainly five -100 STARS THAT IS NEGATIVE 100 STARS. Had it for months not knowing they were billing me monthly. Never saw NOT EVEN ONE STAMP. They must hire people who couldnt find there way to work and probably just work from home, zombies probably. It isnt the employees fault that the company disappeared a long time ago and left the zombies with a protocol and told them to watcvh Catch 22, probably. It is A TRAP, so my wife asked my daughter to get us some stamps after we finally got our money back. And our daughter called, she fell into the same trap, I BLEW A FUSE. At my age it could have been fatal. All you need to know is get your stamps at the grocery store, and if you want good postage service there plenty of other services to choose from. If you get hooked up with these people WRITE YOUR CONGRESSMAN. This company claims they work with the US GOVT. They should be shot for treason.
Lynn
I have been using Stamps.com for several years and love it. I switched from a service that required me to have postage meter and that was the only service I got, printing postage. Now I can access all the shipping information from any location, so helpful when dealing with customer inquiries. And not only does Stamps.com provide for all our shipping needs, when we have a technical issue their helpful technical support is just a call away.
Andy Bardwell
Stamps.com charged me once I visited their site, even though their software failed to print any postage. Total rip off!
Adaly
This company is the only one that lets you print stamps! I used them for like a month. You do have to buy their labels to print stamps. I called to cancel because I use it for personal use. They offered me an unadvertised cheaper rate. I refused because for me the convience of printing stamps at home was too expensive.
Darlene
For several years and without my knowledge, there was a software bug in the desktop version of Stamps.com. Each time I tried to print a shipping label, when the application timed out, I was getting charged for printing a label – although nothing had printed! I discovered the bug quite by accident but called it in as soon as I knew about it. They told me they knew about the bug, they would add my name to the list of companies experiencing the bug and that I would have to request a refund EACH time it happened. So I exported my history and reviewed the number of incidents where this had occurred. I was amazed at the hundreds of dollars that had been inappropriately charged to me! Using their app, I found incidents that were eligible for refunds, and submitted. I never received a response! Total silence! Since then, my “history” length has been shortened. I tried again. Nothing. I started looking around on a help site where it is noted that you can only request a refund within 60 days. Again – had never been told that. I submitted a ticket reference my dismay. They answered that they would not respond to me in writing. In other words, and in my opinion, they flat out stole from me. Other than that, it’s a pretty good app.
Justin
I had to ship a few packages, so I decided to use Stamps.com. About a month later, I get $20 charged to my credit card … but I didn’t really notice it. Another month later, I see another $20 charge, despite the fact that I hadn’t used the service for a few months. I went to my account on Stamps.com and didn’t see this charge, so I thought it was fraudulent. Later I found that Stamps.com charges you $20 a month even if you aren’t using their service. HOW DECEPTIVE. I would (of course) not have signed up for a $20 a month charge to mail a few packages … I feel cheated out of $40. STAY AWAY.
john
Horrible customer service. Have been hung on 4 times. Can’t get anyone on the phone. When they fix the problem it ends up happening again 20 minutes later.
Ruby Flanigan
My business mailings have improved dramatically since I started using Stamps.com. I am able to do mass mailings, registered mail and so much more so much quicker and easier. Stamps.com also keeps records of who I mailed to in case I need to look back.
Jon Bloom
Used to be OK when it was endicia. now ENDLESS DELAYS while it checks with server, checks account balance, checks address in the same label being printed. Need to restart at least 3x a day. Perfect example of why companies should not merge. “Not Responding” is the favorite popup from stamps.com. Unacceptable. Use another service if you can find one that works
Wally Schwarz
I have been with Endicia.com for years. Support was good. Since they were acquired by Stamps.com, support has gotten to be non-existent. They converted all of their clients from Endicia to Stamps and didn’t test to make sure the software and their servers can handle the workload.
They tell you to email support to minimize the phone waits. All email support says is to call tech support, where you wait up to an hour to get through to someone, who then can’t help since it isn’t their speciality / department.
karen washburn
Someone named “Eve Barber” sent me an E mail stating that she/ Stamps.com had sent me a “package” that I could track by getting a hold of her or the post office. Never bothered because I NEVER ordered anything from them. The mailing date was on 8-7-20 and was suppose to arrive in 2 days. Did not get anything LOL.
Janice dickson
Worst customer service. I tried to cancel this the day I applied as this wasn’t the service I wanted. Customer service said I didn’t unsubscribe (I did 3 times that day) and refused to reverse the charges
Katina
I got it, never even got to try it and wanted to cancel but it WOULD NOT CANCEL! Tried contacting them HUNDREDSBOF COMBINED CALL, EMAILS AND THEN COULDN’T EVEN SIGN BACK IN MY ACCOUNT. THEY ONLY SENT ME AN EMAIL to reset password which didn’t work and the only other time I got some or any kind of response from them was when they could no longer access payment from the bank because I had to mark it as SPAM..LOL
Tamara Hayes
This was so awesome being able t print label and pay online. Will make my small business more effective and best part is not leaving my house to run to post office. I am a stay at me grandma 3ho,is retired and running a small micro business for my home.
Donna Jensen
Terrible service and tech support. They have a server error that effects my account. It happened several years ago and now again this week. Three hours now and 6 phone calls and still no where. Tech support overall is a big fail. Liz is the only one so far that has been helpful. The rest have no idea or can’t even handle the phone. Disconnected a couple times. Transferred and disconnected. Pitiful! One lady answers “hello” then lays the phone down and I can hear her in the background with the kids. Would never recommend this to anyone. My own private hell right now.
[email protected]
read the reviews I am going to cancel.
judith harrison
used it today, I’ve never had any issues with this software. I’m 84 and depend on printing my postage….thanks.
Jerry Lessard
I’ve been a Stamps.com member for several years ,and not once have i ever encountered a problem or issue that wasn’t resolved timely,professionally,and respectfully.It cost most if not everyone more to drive to their local post office for postage than it does for membership fees and postage is never sold for more than the rate anyone else pays.Print your own postage,get shipping materials,some free delivered to your door.etc. it’s a win win relationship.
F J Reilly
I’m still waiting for a refund for mis-printed stamps that I submitted months ago. Also,, my printer messed up and failed to print a label; but stamps.com still charged me. The capability is useful, but you must be VERY careful.
Christi
I’ve had several issues with Stamps.com recently where the address reverts back the previous address. i can’t seem to figure out why this is happening.
Ron Natalie
STAMPS.COM is the most corrupt, customer unfriendly company it has ever been my displeasure to have to deal with. They are so fraudulent that I had to get AMEX to block one card and told Barclays to just close my other card that Stamps.COM scammers seem to have signed me up for even though Stamps Customer Support swears up and down I don’t have any account with them, they keep sending me bills and trying to bill my cards. Of course, AMEX and Barclays declines these scoundrels. It’s impossible to get anybody at STAMPS to actually respond.
STAY AWAY .
V A S
The basic service is good but then we do not have much of a choice. Customer service is awful. I had an issue – Called in, the rep was rude and not knowledgeable – She hung up on me. Called again same thing. Then got a note from the customer service dept apologizing and giving me a month service at no charge – Well That did not happen. So after multiple unanswered emails problem and credit not resolved. They say call us – that is a joke also. so there you have it Not very caring after they get you money. No service!
John Doe
Constant problems with the PC client. Been using for over 15 years and it’s only gotten worse. Unreliable.
Al
They never answer the phone.
My password changes randomly. Then you’re required to call them to change your password. But, they never answer the phone.
Rona Brinlee
It’s very convenient and user friendly. Our shipping has increased due to the pandemic, and stamps.com makes this so much less stressful.
Mary Lou Palmer
So easy and so convenient to use. Love it!
Pat
Good company. Really haven’t had much of a problem with them. They are just slow on refunding shipment errors and their site sometimes freeze. But otherwise they are ok
M.C. Kostek
Regular service is fine, but calling support for anything is a nightmare. The 1st operator usually knows nothing about the problem, such as not being able to log in even with computer saved password, then 30 min to wait for tech support who may or may not fix it. The new UPS option seems great, but I can NEVER get an address to verify and I do not have an hour or more to call about it now. As a 5 year customer, I like the service overall, but am open to other options.
Nelda Andrews-Fairley
I like the fact that I don’t have to stand in long lines at the PO. I have diabetics, a bad back, neuropathy and can’t stand up too long. So this works for me. Print and ship.
Bobbi Bullock
Their customer service sucks. I tried umpteen times to update my card on file, not a thing I did helped. I emailed, sent a message, no replies. I now owe back monthly fee. I tried another company that was cheaper anyway. Not as convenient as stamps. Com though.
Adam Gingold
Stamps.com sucks
Rick Wheeler
This company gets your credit card and keeeeeepsssss charging even if you cancel.!!!!!!!!
Charles Wolff
Well, there is no return address, but “LoansByWorld.com” on the back, “Presorted Standard US Postage Paid Greenville SC Permit #63” to ‘addressee’ and ‘Open Immediately’.. 🙂 It still hasn’t been, thanks to Joe Biden..
Mary Lister
I loathe them.
Nancy M Weasel
I like Stamps.com. Had no trouble once I figured out some things a few years ago. Their support is great. I don’t need much postage anymore but when I do print it up I always pay less than post office. And I opted for less features at the 7.99/mo price. Great job Stamps.com.
Craig Chambers
I have been using Stamps.com for years and years. NEVER had a problem. So convenient to use. And frww shipping supplies.
Christian Celuzza
No customer service!!
Jeremy Lee Snyder
delete you’re account there is no need to have it when there is free services that offer discounted shipping
Charles Wolff
Well, there is no return address, but “LoansByWorld.com” on the back, “Presorted Standard US Postage Paid Greenville SC Permit #63” to ‘addressee’ and ‘Open Immediately’.. 🙂 It still hasn’t been, thanks to Joe Biden..
Kim Perrin Wilbanks
Credit Card security department is lacking – in protection, but also in servicing after a fraud incident. I couldn’t get anyone at the company to take my issue seriously. It was very disappointing.
Gregory H. Guillot
I’ve used it since the company opened for business and think it’s fantastic, and am surprised to see negative reviews. It has no competition for a business like mine, because competing services are good for packages only, and not letters, which are needed for my law firm. I use it every day, and it’s a critical part of my business. Moreover, it’s less expensive than a postage meter, but performs all the same functions and more.
Mary Pearsall
Haven’t had any problems. But the picture of orientation of printer is confusing. Can’t tell which side (top or bottom) it’s going to print on. Frustrating to have to buy postage twice to get it printed in the right place.
Timothy Wilkerson
Yeah, they sent me some blank stamps to be printed for sending out letters of appreciation, but nothing ever developed for charging me anything just yet. I didn’t authorize it tho. I figured it was cheaper to just out right buy stamps at the post office, seeing how it’s more legit that way, and there’s NO CONFUSION on where the money goes.
Rick Wheeler
Once they have your credit card number they charge every month. The CS will say they have stopped the service, then after 3 years of them charging you monthly they say you did not send a letter advising you no longer wanted the service. The telephone call was not enough!!! BULLSHIT! Company sucks
Stephen Farrell
I use it all day – once you know how to resolve issues – it’s no big deal. Keep your internet cache clear and you’ll have alot less issues.
Janet Grady
Don’t do it, they’ll keep charging you for years!
Sandie Bell
I’ve used Stamps.com for several years now. I love the convenience of not having to go to the Post Office, no matter what I’m shipping or where it is going. I can easily print labels, envelopes or stamps from home.
Jeremy Lee Snyder
You don’t need stamps.com anymore so many places to ship for free and get online discounts .. this place shouldn’t exist
Beatrice Mooney
Still can’t log in .Being charged but cant use it .
Colin Corcoran
Hard to cancel, they used to have a 4.99$ a month plan for low volume users that I used the hell out of. At some point I was switched to a much more expensive plan when they phased the reasonable cost plan out – mind you you’re still paying for postage on top of their fees too. I’d use them again with a 4.99 a month plan, but almost 20$ a month to mail a few things – just no. When you do cancel it will likely take 3 or 4 tries.
Sista Shai Hankins
Love Stamps.com. Been with them since 2001 !
Connie Holt
Cannot seem to print postage when I want either on net stamps or on envelopes
Judy Tucker
I was very unhappy with the service I didn’t get. Misunderstood the original sign up apparently, according to them. Small print? Was charged for 4 months before I noticed (shame on me). When I called they gave me one month back. Costly mistake.
Rick Wheeler
This company sucks. I asked for a trial and they took a credit card then after a week I called and told them I was not doing the volume to warrant using the serice. They acknowledged and then continued to charge my card for 3 years about 15 per month. Their reasoning was I did not follow up the phone call with a letter. Scamers!
Nate Mishaan
Thieves that sell an overpriced service. Use paypal to ship. They have nothing to offer!!!
Eva Sawyer
I’d give negative stars if I could… I have used Stamps.com in the bast and been really happy with it. But most recently for my business I have come back, and had nothing but problems. Every time I try to purchase postage I get an error that the purchase couldn’t go through. There is plenty of money in the account, so that wasn’t it. Apparently if you haven’t been using the service long they like to flag your account and shut own purchases until you call and prove that you are you. Fine, whatever – but I shouldn’t have to call EVERY SINGLE TIME I need to buy postage – once I verify who I am then that should be that. I finally gave up and went to a different company, even walking away from postage still in my account. Horrible service – really disappointed.
EDWIN J RIVERA
I used long time ago and sometimes has technical fails but is a good option for business
Fabian
Hi
Andrea Phillips
Been with them 12 years. Constantly having issues the last 1-2 years including an incident were they failed to ship around 20 flat rate packages in just over a month costing my company hundreds of dollars and losing me customers. Pricing discounts are the same as free shipping options. so you’re paying for nothing.
Salvatore Belleci
Ive Had Stamps.com for 20 + years I think. A Great Company so easy to use. Great customer support Never Had a Bad Issue they Cant Fix
Salvatore Belleci
I forgot to click 5 stars in previous review Again I recommend Stamps.com
Bobby B.
Not gonna lie. Set up an eCommerce store on Volusion and chose stamps.com as my shipping integration since that’s the only one I’d ever heard of. It was cool and easy to import all my orders, and I saved some money on labels. But there’s other options out there that give you better discounts and do the exact same thing (and more)
Chanel
I make handcrafted jewelry in my spare time and figured I’d start selling some on eBay. I haven’t shipped out a lot of orders (YET!!!) but I picked Stamps to save some money on shipping labels. It’s pretty affordable and I saved a little bit of money so far, but I don’t know if it justifies paying $16 a month if I’m not taking in a lot of orders. That will more than likely change once my order volume picks up.
Mike S.
It’s a pretty cheap service on a month to month basis, and you’ll save some money on your shipping labels. I tried out a few other solutions recently and found that I saved more money with pretty much every single one, though.
Kelly
Not really getting that much more of a discount than just buying labels off Shopify…